CAIIB Elective IT :Unit 18 Competitive Bid Process RFP and SLA

RFI : Requirement for Information

RFB : Requirement for Bid 

RFP : Requirement for Proposal

SOW : Scope of Work
SOC : Security Operations Centre
DWH: Data WareHouse
SLA : Service Level Agreement

SPOF : Single Point of Failure
SAM : Service and Application Monitor

4 stages of Life cycle of contractual Relationship ??

A-Setup

Contract

Operations

Transition out

RFI ?

no info wt we want n wt is available

RFB ?

We know what we need.

RFP process ?

hybrid of both 

Effection communication

begin with SOW statement or specifications

submit to purchasing office

Develop Request for proposal
date n time deadline in rfp
pre proposal meeting for any change
evaluation
approved
processed
monitor performance
approve invoice


Representative of pre proposal conference ?
Representative from purchading office

heart of RFP ?
SOW scope of work

SMART principle in SLA
Specific
Measurable
Achievable
Responsible
Time Related